In a bid to provide access to a mix of product information and lifestyle offerings to Nigerians, Access Bank Plc customers now have access to simple, fast and secure tech-driven solutions to all digital banking challenges through its newly launched AccessX experience centre. Speaking at the tour of the newly-launched facility, Victor Etuokwu, Executive Director, Access Bank, explained that the experience centre is a one-stop technology hub where the bank’s customers are taken on a digital tour spanning artificial intelligence to robotics, and smart data. This, he said, is related to the bank’s digital channels and a place to demonstrate the best of its innovative solutions through self-service banking while providing access to a mix of product information and lifestyle offerings.
“We have a customer base of 45 million, and because we are digitally focused, we can serve a whole lot of these customers. One of our visions is to be able to bank one in every two Nigerians, and for us to do this we have to increase the touch point, so that our service can be accessed by them. Digital is clearly the easy way. AccessX is an additional touch point for our customers to bank with us.” He said that this is in recognition of the fact that 90 percent of our transaction and engagement with our customers is through digital, and those customers require support in some form, either on their cards, internet banking, mobile app or merchant platform. “Setting up this experience centre will enable these customers to have a point of contact where they can get support and speed service outside the traditional bank. The traditional banks have their place and do have some digital support but the AccessX centre is 100 percent digital support,” he said. Also speaking, the Chief Technology Officer (CTO), Channels at the bank, Daniel Akumabor, said that the AccessX experience centre would expose its customers to a full digital experience, which will include digital banking services, ATM services, and video banking solutions amongst others.