Airtel Africa, a leading provider of telecommunications and mobile money services with a presence in 14 countries across Africa, has announces that its B2B provider, Airtel Business Africa, has signed a memorandum of understanding (MoU) with Avaya Holdings Corp.

It added that it signed the memorandum, so as to better equip organisations across the continent to deliver effortless customer and employee experiencesby providing customer control and flexibility on its fixed voice service.

With this agreement, Airtel Business Africa will therefore empower its enterprise customers with the Avaya OneCloud™ AI-powered experience platform, as they transition to the digital workplace.

Meanwhile, the platform, bundled with Airtel Africa voice services, includes workstream collaboration, contact centre, unified communications, and communications platform as a service solution with Avaya OneCloud CCaaS, OneCloud UCaaS and OneCloud CPaaS.

Furthermore, with this joint offering, Airtel Africa’s customers will be able to procure vertical-focused, communications-enabled solutions on a simple, 24/7, one-stop shop and service support in addition to having access to the latest business devices.

The MoU builds on an existing partnership between Airtel and Avaya that has seen Airtel make the Avaya Spaces workstream collaboration solution available across multiple African countries on multiple connectivity channels that include internet, microwave and fibre.

Howevevr, the agreement will also see Airtel Business Africa take part in the recently launched Avaya Experience Builders™ initiative. Avaya Experience Builders globally aligns Avaya’s services, partners and developers into an ecosystem that delivers next-generation customer and employee experiences.

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