To celebrate the 2022 annual Customer Service Week, leading ICT organization, MTN Nigeria, hosted customers at an online forum themed Empowering Customers and Community which was held on October 7, 2022. The session had over 200 people in attendance including MTN customers.
Ugonwa Nwoye, Chief Customer Relations Officer, MTN Nigeria, alongside Odunayo Sanya, Executive Secretary, MTN Foundation, were the keynote speakers. The discussion centered on how MTN is empowering its customers and the communities across Nigeria while also addressing a few concerns raised by the customers.
Commencing the discussion, Odunayo Sanya appreciated MTN customers, thanking them for their partnership for over two decades., “MTN has flourished for twenty years and counting but this would not have been possible without the partnership of MTN customers and community, we say a big thank you,” she said.
Odunayo also stated that the world today is in crucial need of empathy, particularly towards individuals with special needs. She communicated MTN’s role in facilitating this form of empowerment, “MTN does not stop at providing quality service, we partner with organizations to ensure inclusivity of persons with health conditions in the society. Through the MTN Foundation, we empower and provide opportunities for growth, and also ensure the inclusivity of persons with disabilities, and a good example is the MTN scholarship for blind students.”
Odunayo encouraged everyone to see themselves as influencers in their respective communities, stating that everyone can effect change in their communities and personal lives. “Empowerment begins with the little things and evolves into the big things but one must begin from one point. We are all change agents capable of impacting and empowering others, so let us try to do the little we can wherever we find ourselves.”
Chief Customer Relations Officer, Ugonwa Nwoye explained that MTN Nigeria is dedicated to empowering its customers and their communities, by ensuring their service needs are met through a guaranteed quality network service.
“MTN is focused on making sure that everywhere we provide service, we work on making sure the services are at an acceptable level. We understand that there are some gaps, however, we put in plans to make sure that our services are at better levels even in rural communities. We have programs to go into rural areas and provide excellent coverage there” she stated.
Ugonwa also explained that MTN is interested in the well-being of its customers and continues to provide new ways customers can get the best out of their data bundles. Speaking to how customers can manage their data, Ugonwa said “We put out a lot of educational materials across all our channels, to help people understand how they can properly optimize the use of their data. For instance, on the MTN App there is a section that shows how much data your phone consumes per application on your phone every day.” Sharing his experience, a customer commended MTN’s stress-free channel for resolving customers’ issues.
Customer Service Week is an international celebration of the importance of customer service and the people who serve and support customers daily. It is a week-long event to raise awareness for customer service and the vital role it plays in successful business practices and the growth of the economy.
MTN joined the world to celebrate this year’s Customer Service Week with various activities including a photo challenge, online competitions, trivia quizzes, and giveaways. The giveaways run through to the end of October, and customers can participate by following MTN’s social media accounts where all activities and information are communicated.